Right of withdrawal Decree. 21/2014
The consumer has the right, within 14 days of receipt of goods, to exercise
Right of withdrawal. This right is the right to return goods purchased from the seller, and in
resulting refund on the purchase price, meaning that as the net amount paid for the
good excluded additional expenses such as packaging, labor, transportation, taxes mark. In particular, the
consumers wishing to exercise the right of withdrawal must be sent to the vendor specific communication
within 14 days of receipt of goods.
The notice of withdrawal must be sent by registered letter with acknowledgment of receipt
or by telegram or fax, confirmed by registered letter with acknowledgment of receipt within
48 hours, to the address stated by the shop from which the goods. The notification must include the
part numbers that the consumer wishes to return, the bank details for the refund and document
Tax written with his own hand "exercise of the right to reconsider on dd / mm / yy" followed by signature.
The consumer must also return to the store in question at the address stated this, products
intact and perfectly packed within 14 days of receipt. Shipping costs
They will be borne by the consumer.
Exclusion from Right of Withdrawal
The right of withdrawal applies to natural persons (consumers) acting for purposes that may
unrelated to his business. This excludes purchases made with VAT.
Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal for contracts
supply of goods and services whose price is dependent on fluctuations in the financial market that the supplier
It is not able to control. Supply of goods made to specifications or clearly personalized or which by
their nature can not be returned because it would risk to deteriorate and deteriorate. Supply of products
audiovisual and software, sold sealed and unsealed by the consumer. Supply of newspapers, periodicals and magazines.
Gaming and lotteries.